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Discover dedicated skincare support with a complementary in-store consultation. With expert guidance from an associate, you'll explore your skin's needs, test out formulations, and build a regimen tailored to your unique goals.
Book an appointmentSchedule your chosen in-store consultation, online or at select locations
Discuss your skincare needsAsk questions and talk through specific goals and concerns
Build a personalized regimen togetherTest formulations and get tailored product recommendations
A quick, personalized consultation, perfect for exploring your skin’s needs and getting to know the basics. Guided by our Prep, Treat, and Seal framework, your store associate will walk you through mini demonstrations so you can build a simple, step-by-step regimen tailored to your skincare goals. .
A more comprehensive consultation for those who want to take their existing skincare regimen to the next level. With in-depth ingredient and product-pairing education, you’ll learn how to build an effective AM-to-PM regimen, master layering techniques, and deepen your understanding of ingredients to support your skin’s evolving needs.
An interactive session that explores some of the most-talked-about techniques using our bestselling formulations, like Glycolic Acid 7% Exfoliating Toner and Hyaluronic Acid 2% + B5 (with Ceramides). With expert guidance, you’ll discover how The Ordinary favourites can fit seamlessly into your everyday regimen.
A follow-up session designed to review your regimen and make adjustments for changing seasons or new skincare goals. Whether it’s been a few months or you’re simply ready for a refresh, you’ll walk away with expert tips, updated recommendations, and a clear plan to support your skin’s needs.
To start, in-store consultations will be available at 4 UK locations: Seven Dials, Commercial Street, Covent Garden, and Westfield.
To cancel or change an appointment, please contact the store directly. We ask that you provide at least 24 hours of notice.
If you’re experiencing an issue with the booking too, please reach out to Technical Support.
The in-store consultations are provided by DECIEM staff for the purpose of offering product recommendations and general skincare guidance. Please be aware that our staff are not licensed medical professionals, and this consultation does not constitute medical advice, diagnosis, or treatment. You should always consult with a qualified dermatologist or physician for any persistent skin concerns or before discontinuing any medical treatments. By participating, you acknowledge the foregoing.
Skincare Education
Skin Education
Skin Education
Schedule an In-Store Consultation
While this consultation is complimentary, appointments are limited. Please review your appointment details below to ensure they are correct and let us know in advance if you are unable to attend so we can open the spot for others.
