Important-but-boring bits (Terms & Conditions)
All Deciem brand products (The Ordinary and NIOD) are offered at a 23% discount, except NIOD Copper Amino Isolate Serum 3 1:1 (CAIS3) and NIOD Copper Amino Isolate Lipid 1% (CAIL) which are offered at a 50% discount (the “November Promotion”) during the following period (the “Promotional Period”):
- on theordinary.com, niod.com and deciem.com from November 1, 2023, at 12:00am EST (2:00pm AEST, 1:00pm HKT, 4:00am GMT, 5:00pm NZST), to November 30, 2023, at 11:59pm EST (1:59pm+1 AEST, 12:59pm+1 HKT, 3:59am+1 GMT, 4:59pm+1 NZST).
- In all standalone DECIEM stores from November 1, 2023 to November 30, 2023 during local operating hours . The November Promotion will not be available at Deciem/The Ordinary branded counters located within our retail partners’ stores.
- Excluding November 24, 2023 from 12am EST to 11:59pm EST when The Ordinary, NIOD and Deciem websites will be closed and our standalone stores will be transaction-free for the entire day (the “Blackout Period”).
- During the Promotion Period, each customer (cardholder, household) will be limited to 5 units per product (i.e. SKU) and 5 units per product set, and limited to a total of 30 units total per order, at the promotional price and the promotion does not apply to gift cards (the “Promotional Limits”). Any products purchased in excess of the Promotional Limits may be purchased at their original price and such purchases shall be subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html).
- We cannot guarantee product availability or restock. The November Promotion applies to available products and stock at the time of purchase (excluding gift cards), no rainchecks. The November Promotion is not valid on purchases outside of the Promotion Period and no price adjustments will be made.
- Products purchased during the Promotion Period may be returned for a full refund in accordance with our Return Policy found at https://deciem.com/ca/returns.html. Returned items will be refunded to the original method of payment used at checkout, at the price paid. Cancellations must be requested within 1 hour of the order being placed and within our service hours (Monday-Friday, 9:30 AM-5 PM EST/GMT). While we cannot guarantee cancellations, we will try our best to accommodate where possible. Please note, we have very limited support on weekends and public/bank holidays.
- The November Promotion cannot be combined with other offers (unless otherwise specified in such other offer), is non-transferable and there is no cash value or alternatives.
- DECIEM reserves the right in its sole discretion to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions online or in-store. The November Promotion is available to all global customers residing in countries that we are currently shipping to.
- We expect all orders containing promotional items to be processed within 10 business days, however fulfillment times may vary during peak periods. To inquire about the status of your order, please Contact Us.
- In addition to and except for any specific terms set out herein, all purchases will be subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html).
About the Promotion
Because it’s more fun than 20%. The 23% discount allows us to apply savings across all our brands for the entire month of November (except November 24th when our stores and websites will be closed).
The November Promotion is available on DECIEM.com and in all standalone DECIEM stores from November 1, 2023, at 12am EST to November 30, 2023 at 11:59 pm EST (excluding November 24, 2023 (Black Friday), when the DECIEM website and stores will be closed).
As part of the November Promotion CAIS and CAIL are being offered at 50% off instead of 23% off, but it is not a combined discount.
The November Promotion cannot be combined with other promotions unless it is explicitly specified in the terms of that other offer, so you will be unable to use your discount code at this time.
Our retail partners are free to set their own promotions independent of us. We are happy to assist with any regimen or product questions you may have so you may make the most educated and considered decision for your skin.
While anything is possible in the future and we never want to say never, we will be sure to allow enough time for our customers to make considered purchasing decisions that are not based on the fear of selling out.
At DECIEM, we are offering a 23% discount across all products, all month long. We hope to avoid impulse and unnecessary purchasing that is generally associated with Black Friday, influenced by flash-sale promotions containing a select number of products that may not necessarily be right for people. We hope to give customers the luxury of time, encouraging them to research and only buy items which best suit their skincare needs. To find out more about why we’re closed, visit theordinary.com/slowvember
We hope to challenge the concept of Black Friday by promoting educated purchasing. It is not our intention to make anyone feel badly about their shopping, but rather encourage the practice of thoughtful spending on the right skincare products, while still offering a savings to our audience.
Yes, if you don’t know where to start we have A Beginner’s Guide to The Ordinary and a complete Regimen Guide. You can also receive personalized recommendations through our Regimen Builder.
You can also reach out to our Customer Happiness team for a regimen as well. We kindly ask for your patience while our team works through all the Slowvember excitement.
About Stock & Quantity Limits
Unfortunately, you are unable to place an order for an item that is out of stock.
Our promotion is only available while supplies last during the Promotion Period.
We will continue to restock on an ongoing basis in accordance with our usual practice. While we are unable to offer any estimated dates for restocking products at this time, we promise our team is working very hard to produce as much stock as possible and we hope it will be available for you soon. Our Customer Happiness team does not have stock information to share at this time.
We want to be fair to our customers and ensure everyone can take part in our promotion this month. As such, each customer will be able to purchase a maximum of 5 promotionally-priced units per product and/or 5 promotionally -priced units per product set, and limited to a total of 30 units total per order. Further units in excess of 5 per product or 5 per product set may be purchased at their original prices.
We have placed limits on the number of items our customers can purchase during this promotion in order to allow as many customers to participate in this promotion as possible while doing our best to maintain fairness and disallow mass purchasing. We will impose a maximum of 5 promotionally-priced units per product per customer and/or 5 promotionally-priced units per product set per customer. Further units in excess of 5 per product or 5 per product set may be purchased at their original price.
You can order a maximum of 10 promotionally-priced units per product and/or 5 promotionally-priced units per product set. Further units in excess of 10 per product or 5 per product set may be purchased at their original price.
About Orders and Shipping
We try to get to orders as quickly as we receive them and in most cases fulfill orders within up to 3 business days, but please allow up to 10 business days for orders to be processed due to the extremely high volume of orders we are receiving. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions. Please visit our FAQ for more information.
For a successful delivery, please ensure that your delivery address is entered correctly upon checkout. Any parcels that are returned to sender due to an incorrect address will be refunded by default.
We are unable to edit orders once they have been placed. We will try our best to fulfill cancellation requests within 1 hour of placing the order, if the request is within our service hours (Monday - Friday, 9:00am - 5:00pm EST/AEST. 9:00am - 5:30pm GMT), however, we cannot guarantee. Please note, we have limited support on weekends and holidays.
Unfortunately, we do not offer price adjustments, including any purchases made outside of the Promotional Period. This includes orders placed immediately before or after the promotion. If your order has shipped, you can return the item in accordance with our Return Policy.
Unfortunately, we do not offer exchanges, however, you are welcome to return the product for a refund in accordance with our Return Policy and purchase another.
Unfortunately, we are unable to combine orders once they have been placed.
Yes, you are welcome to return them. Our return products and return instructions can be found in our Return Policy.
Kindly note, returned items will be refunded at the price paid. We are unable to cover the cost of return shipping or provide return shipping labels. The cost of return is the sole responsibility of the customer.
About Our Stores
The DECIEM website and stores will become transaction-free on November 24th, 2023.
The November Promotion is available on theordinary.com, niod.com and deciem.com from November 1, 2023, at 12:00am EST to November 30, 2023 at 11:59 pm EST (excluding November 24, 2023, when the DECIEM websites will become transaction-free).
The November Promotion is available in all standalone DECIEM stores from November 1, 2023 to November 30, 2023 during local operating hours (excluding November 24, 2023 when our standalone stores will be transaction-free for the entire day). The November Promotion will not be available at Deciem/The Ordinary branded counters located within our retail partners’ stores.
We will be maintaining our current store hours throughout the month of November, except for November 24th, 2023 when our stores will be closed. All up to date hours are displayed on our Find Us page and on our individual stores' Google Business pages.
All stores will be participating in the November Promotion. All stores will be closed on Friday November 24th.
- The same unit & SKU limitations apply to orders placed through our click and collect service.
- We will be offering a pickup window of 3 calendar days. Any orders which have not been collected within this window will be canceled and a refund will be received within 14 days.
- Any units which are unavailable in-store and unable to be packed will be canceled and a refund will be received within 14 days. An out of stock and cancellation note will be sent in advance.
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