Because it’s more fun than 20%. The 23% discount allows us to apply savings across all our brands for the entire month of November (except November 25th when our stores and websites will be closed).

The 23% discount is available on DECIEM.com and in all standalone DECIEM stores from November 1, 2022, at 9am EST to November 30, 2022 at 11:59 pm EST (excluding November 25, 2022 (Black Friday), when the DECIEM website and stores will be closed).

It is extremely hard for us to meet the demand for bundles, and we didn’t want anyone to miss out through us selling out too quickly. In previous years, we have disappointed our audience by not being able to meet the demand for Black Friday promotions. We wanted to find a fair way to allow as many people as possible to access a saving.

The November Promotion cannot be combined with other promotions, so you will be unable to use your discount code at this time.

We are unable to control the promotions held by our retail partners. We are happy to assist with any regimen or product questions you may have so you may make the most educated and considered decision for your skin.

While anything is possible in the future and we never want to say never, we will be sure to allow enough time for our customers to make considered purchasing decisions that are not based on the fear of selling out.

By making considered decisions, consumers are more likely to purchase items that align better with their needs without excessive spending or the accumulation of unnecessary items.

It is absolutely not our intention to make anyone feel badly about their purchases. We simply hope to challenge the concept of Black Friday while promoting educated purchasing.

Yes, you can receive personalised product recommendations through our Regimen Builder. We also have some example regimens and a regimen guide if you’re looking to build your own.

You can also reach out to our Customer Happiness team for a regimen as well. We kindly ask for your patience while our team works through all the Slowvember excitement.

Unfortunately, you are unable to place an order for an item that is out of stock.

Our promotion is only available while supplies last during the Promotion Period.

We will continue to restock on an ongoing basis in accordance with our usual practice. While we are unable to offer any estimated dates for restocking products at this time, we promise our team is working very hard to produce as much stock as possible and we hope it will be available for you soon. Our Customer Happiness team does not have stock information to share at this time.

We want to be fair to our customers and ensure everyone can take part in our promotion this month. As such, each customer will be able to purchase a maximum of 5 promotionally-priced units per product and/or 5 promotionally -priced units per product set, and limited to a total of 25 products per order. Further units in excess of 5 per product or 5 per product set may be purchased at their original prices.

We have placed limits on the number of items our customers can purchase during this promotion in order to allow as many customers to participate in this promotion as possible while doing our best to maintain fairness and disallow mass purchasing. We will impose a maximum of 5 promotionally-priced units per product per customer and/or 5 promotionally-priced units per product set per customer. Further units in excess of 5 per product or 5 per product set may be purchased at their original price.

You can order a maximum of 5 promotionally-priced units per product and/or 5 promotionally-priced units per product set. Further units in excess of 5 per product or 5 per product set may be purchased at their original price.

All of our standard shipping rates apply. All of our shipping information is available on our FAQ or you reach out to our team via our Contact Page.

We try to get to orders as quickly as we receive them and in most cases fulfill orders within up to 3 business days, but please allow up to 10 business days for orders to be processed due to the extremely high volume of orders we are receiving. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions. Please visit our FAQ for more information.

We are unable to edit orders once they have been placed. We will try our best to fulfill cancellation requests within 1 hour of placing the order, if the request is within our service hours (Monday - Friday, 9:00am - 5:00pm EST/AEST. 9:00am - 5:30pm GMT), however, we cannot guarantee. Please note, we have limited support on weekends and holidays.

Unfortunately, we do not offer price adjustments, including any purchases made outside of the Promotional Period. This includes orders placed immediately before or after the promotion. If your order has shipped, you can return the item in accordance with our Return Policy.

Unfortunately, we do not offer exchanges, however, you are welcome to return the product for a refund in accordance with our Return Policy and purchase another.

Unfortunately, we are unable to combine orders once they have been placed.

You can consult the below table for our Holiday shipping dates. We advise placing your order before the cut-off date specified for your region to guarantee delivery prior to December 25th:

Yes, you are welcome to return them. Our return products and return instructions can be found on our Returns page. Kindly note, returned items will be refunded at the price paid. We are unable to cover the cost of return shipping or provide return shipping labels. The cost of return is the sole responsibility of the customer.

The DECIEM website and stores will become transaction-free on November 25th, 2022.

While the majority of our stores will be closed on Black Friday (Friday 25th November), a select few will remain open as we partner with local artists and creative to host unique wreath-making workshops. These workshops will run all day during normal opening hours in the below locations:

• DECIEM Distillery, Toronto, Canada
  • 18 Distillery Lane, Toronto, ON M5A 3C4, Canada
• DECIEM Fifth Avenue, New York, USA
  • 475 5th Ave, New York, NY 10017, United States
• DECIEM Commercial Street, London, UK
  • 115-117 Commercial St, London E1 6BG
• DECIEM YND, Seoul, South Korea
  • 34-4 Apgujeong-ro 12-gil, Gangnam-gu, Seoul, South Korea

The 23% discount is available on theordinary.com and niod.com from November 1, 2022, at 12:00am EST to November 30, 2022 at 11:59 pm EST (excluding November 25, 2022, when the DECIEM websites will become transaction-free).

The 23% discount is available in all standalone DECIEM stores from November 1, 2022 to November 30, 2022 during local operating hours (excluding November 25, 2022 when our standalone stores will be transaction-free for the entire day). The 23% discount will not be available at Deciem/The Ordinary branded counters located within our retail partners’ stores except for our in-store in Myer Australia.

We will be maintaining our current store hours throughout the month of November, except for November 25th, 2022 when most stores will be closed. All up to date hours are displayed on our Find Us page and on our individual stores' Google Business pages.

All stores will be participating in the 23% promotion. Most will be closed on Friday November 25th.

Stores Open for Slowvember Activation:

• DECIEM Distillery District (activation only, closed for transactions)
• DECIEM NYC Fifth Avenue (activation only, closed for transactions)
• DECIEM London Commercial St.(activation only, closed for transactions)
• DECIEM Yeon Nam Dong (will also be open for transactions)

Store Closed for purchases (no activations on site)

• DECIEM Queen St
• DECIEM Yorkville
• DECIEM Square One
• DECIEM The Exchange Tower
• DECIEM Vancouver Downtown
• DECIEM Vancouver Metrotown
• DECIEM Vancouver South Granville
• DECIEM Chicago Wicker Park
• DECIEM NYC Madison
• DECIEM NYC Nolita
• DECIEM NYC SOHO
• DECIEM San Francisco Union Square
• DECIEM Amsterdam Centrum
• DECIEM Edinburgh
• DECIEM London Covent Garden
• DECIEM London Seven Dials
• DECIEM London Westfield White City

Stores open for Purchases (due to lease requirements):

• Avestan - Beak Street
• DECIEM Gangnam
• The Ordinary HK - New Town Plaza
• The Ordinary HK - Times Square

• The same unit & SKU limitations apply to orders placed through our click and collect service.
• We will be offering a pickup window of 3 calendar days. Any orders which have not been collected within this window will be cancelled and a refund will be received within 14 days.
• Any units which are unavailable in-store and unable to be packed will be cancelled and a refund will be received within 14 days. An out of stock and cancellation note will be sent in advance.

• DECIEM Distillery District
• DECIEM Square One
• DECIEM Vancouver Metrotown
• DECIEM NYC SOHO
• DECIEM London Covent Garden